FREQUENTLY ASKED QUESTIONS

Others

Why do I need to create an account?

I have forgotten my password- how do I log in?

How do I change my personal details?

What payment methods can I use?

Can I track my order?

I bought a pair of shoes at their full price, but a day after they went into the sale - can I get the difference refunded?

What is your returns policy?

Will I receive a notification when you have refunded me?

How long will it take for you to refund me?

The shoe size I ordered for my child, based on measurements using the foot measuring gauge, didn't fit. Why is this?

How do I use the gauge?

What gauge do I need to buy?

How will my gift card be delivered?

Can I use my Gift Card/e-Gift Card as a partial payment?

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